These general conditions of sale apply strictly to the services offered by CASILDA & CO. Any service provided by CASILDA & CO necessarily implies, as an essential, determining, and indispensable condition, the Client's unreserved acceptance of the General Conditions of Services Provided by CASILDA & CO, in force on the day the corresponding services are performed.
Furthermore, the Client acknowledges that acceptance of these conditions will imply their application to the service provided, except in cases where new conditions are brought to the Client's attention by CASILDA & CO. The fact that CASILDA & CO does not resort to any of these conditions at any given time cannot be interpreted as, nor will it be equivalent to, waiving the right to resort to them in the future or in the past..
The interpretation and execution of these conditions, as well as all acts resulting from them, shall be subject to Spanish law, unless there are public order provisions contrary to this.
Taxes
21% VAT will be applied to all our services, in accordance with applicable regulations.
Prices & Shipping
The prices for services provided by CASILDA & CO will be in euros. Prices will include the VAT applicable on the day the service is provided. Any change in the VAT rate will be automatically applied to the prices of CASILDA & CO's services. Regarding shipping, the established prices are as follows:
- Free shipping on orders over 90 EUR (Mainland and Portugal). Delivery in 1-6 business days.
- Standard Shipping 8 EUR. Home delivery in 1-6 business days (Mainland and Portugal).
- Shipping to Europe: Germany, Austria, Belgium, Denmark, France, the Netherlands, Italy, Luxembourg, Poland, the United Kingdom, the Czech Republic, and Switzerland. Standard Shipping 25 EUR. Home delivery in 7-10 days.
- Shipping to Europe: Bulgaria, Slovenia, Estonia, Finland, Greece, Hungary, Ireland, Latvia, Lithuania, Norway, Slovakia, Romania, and Sweden. Standard Shipping 35 EUR. Home delivery in 7-10 days.
- Shipping to the United States and Canada. Standard Shipping 50 EUR. Home delivery in 15-20 days.
- Other international shipping. Check rates and transit times by country.
Delivery times are approximate. Any delays or problems with the shipment should be contacted by the courier company responsible for the shipment. CASILDA & CO will do its best to assist and resolve the matter. If you have any questions, please contact us at hola@casildaandco.com
Payment methods
The accepted payment methods are: Credit card (Visa, Mastercard, Maestro, American Express), Apple Pay, Google Pay, through the Stripe platform..
CASILDA & CO is not responsible for any errors that may occur with electronic payment methods, which will be resolved as quickly as possible.
User Registration
To subscribe to our newsletter, we will request your personal information to generate your customer profile. This information will be protected under the provisions of Organic Law 3/2018, of December 5, on the Protection of Personal Data and Guarantee of Digital Rights. Only persons over 18 years of age may register.
Users can unsubscribe from this service at any time directly from the newsletter by contacting us at hola@casildaandco.com.
Website use license
CASILDA & CO offers you a limited, revocable license to access and use our website in accordance with these General Conditions of Use. This license does not include the right to collect or use information from the website for purposes prohibited by us, such as competing with CASILDA & CO, using its contents in any way, or saving a partial or complete copy of our websites.
Complaints and claims
As a customer, you can always contact hola@casildaandco.com para transmitir cualquier queja, sugerencia o reclamación que se derive de la prestación de nuestros servicios. to submit any complaints, suggestions, or claims arising from the provision of our services. To facilitate processing, please always provide us with the invoice number. We undertake to respond to requests within 15 business days from the date they were properly received.
Limitation of liability
We exclude any liability for damages of any kind that may arise from the lack of availability or continuity of the operation of our websites. We also decline any liability arising from the misuse or improper use of our products.
Changes to general conditions
We reserve the right to modify any aspect of these General Conditions, including our prices, accepted designs, or objectionable content.
Applicable law and jurisdiction
These General Conditions are governed by Spanish law. Regarding the resolution of potential disputes, the parties agree to submit to the consumer arbitration established by regulations, waiving any other jurisdiction that may apply..
For any other dispute that may arise and that is not subject to mandatory arbitration, the parties agree to submit to the courts and tribunals with jurisdiction in Valencia, waiving any other jurisdiction that may apply.
Custom Fees
Customs fees may be required upon entry into your country. This payment will be borne by the user; under no circumstances will Casilda & Co be responsible for it. The product price shown on the website does not include customs fees.